We look after your WordPress website so you don't have to.

"Seems fine" is hoping that nothing will ever go wrong. WordPress websites don't just all fail at once. Deterioration happens quietly, through plugin compatibility issues, outdated software, security threats, and decreasing performance. By the time something is visibly broken, the damage is usually already done. A support plan is less about fixing problems and more about not having them in the first place. Regular updates, security scans, uptime monitoring, and offsite backups mean that when something does go wrong, recovery is measured in minutes rather than days. If your site generates leads, sells products, or represents your business to new visitors, the cost to protect that is minimal and well worth it.

Yes, and we do it regularly. It is one of our most common requests. Before we take anything over, we run a mini site audit covering your WordPress core version, plugins and themes, hosting environment, existing backup setup, security status including any known vulnerabilities, and overall site health. You get a follow up report of what we found and what we recommend addressing first. From there, we bring the site up to our standards to ensure stability and make support and maintenance more efficient. There is no requirement that we built the site originally, and this applies whether you are a small business, a content creator, or running an ecommerce store.

We get to work on it right away. Uptime monitoring alerts us the moment your site goes offline, often before you or your customers notice. For a hacked site, we assess the situation, identify and remove any infected files and malware, restore a clean backup if necessary, patch the vulnerability that was exploited, and confirm everything is clear before bringing the site back online. Every plan includes offsite backups stored independently from your hosting, so we always have something clean to restore from. Once the situation is resolved, we will provide a follow up report regarding what happened and what actions we took.

Standard plans guarantee a one business day response time for general requests, although most requests are replied to within one to two hours. On Beyond Support, you get priority and extended-hours access, allowing us to respond even faster when time matters most. Emergencies like website downtime or a confirmed hack are treated as urgent regardless of which plan you are on, and we address them as quickly as possible.

All plans are month-to-month, and you can cancel or switch plans at any time. There are no long-term contracts and no early-termination penalties or fees. We would rather earn your business every month than lock you into a long-term plan you no longer want or need. If something is not working for you, we'd love to have the opportunity to speak with you about it so we can try to fix it or shift the strategy to something that is better suited to your needs, but the choice is always yours.

Once you're ready to sign up, you'll get a short welcome email and a simple onboarding checklist. It covers the basics: purchasing a plan, granting us secure admin access to your WordPress site and other relevant accounts, and providing any immediate concerns we need to address right away. Once we receive confirmation of payment and all necessary access is confirmed, we immediately put our monitoring and backup tools in place then begin the site evaulation. Within 2-3 business days, we'll complete your onboarding and send you a follow up report to confirm all onboarding steps taken and detail any potential issues that were found. From that point on, there is nothing for you to do except reach out when you need us.

Yes. Core, plugin, and theme updates are all handled as part of every plan. We do not apply updates blindly on a schedule or as soon as they are released. Each update is reviewed and analyzed for risk and compatibility, and anything that looks potentially disruptive gets delayed or given extra attention before it goes live. If an update is found to be problematic, we will roll back to the pre-update backup and work to resolve the issue before trying again.

We roll back to the pre-update backup, identify what caused the conflict, and resolve it before trying again. Most update-related breakage stems from a plugin conflicting with a theme or another plugin, and these issues are generally straightforward to diagnose. You'll be notified of what happened and what we did to fix it. If a particular plugin is chronically problematic or abandoned by its developer, we'll flag that and recommend alternatives.

Both. Maintenance keeps your site stable and secure, but it doesn't mean your site stays frozen in time. Your allocated monthly development time can be used for content updates, layout adjustments, new functionality, form changes, or whatever has been on your to-do list. Larger projects, redesigns, and custom development work are quoted separately, but your support plan gives you a direct line to a team that already knows your site inside and out.

Yes. As part of your support plan, we can use your monthly development time towards improving your site's performance. Typically this isn't enough to cover Core Web Vitals unless you're on our Beyond Support plan. If your support plan is not sufficient to cover your site optimization needs, we offer a comprehensive technical optimization service as a flat rate that covers Core Web Vitals. Our work typically covers image compression and modern format conversion, caching configuration, database cleanup, removal of unnecessary scripts, error cleanup, CDN configuration, and hosting-level recommendations. After optimization, we provide a before-and-after report with PageSpeed scores and Core Web Vitals data so the results are measurable.