Highly Responsive Technologies, LLC
Effective Date: February 4, 2025
Welcome to Highly Responsive Technologies, LLC (“we,” “us,” or “our”), a web development and support company based in Hartselle, Morgan County, Alabama. These Terms of Service (“Terms”) govern your use of our website, highlyresponsive.com, and the services we provide to you (“you” or “your”). By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Scope of Services
These Terms apply to all services provided by Highly Responsive Technologies, LLC, including but not limited to website development, maintenance, support, and any other services specified in your subscription or service agreement.
Limitation of Liability
We strive to provide our services with the utmost care and professionalism. However, no system or service is entirely error-free, and issues such as corrupted backups, plugin conflicts, hosting errors, hacking, or database corruption may occur.
In the event of an issue, we will make every reasonable effort to resolve it promptly. You agree not to hold us liable for any damages beyond the fees you have paid for the affected service. In no event will we be liable to you for any lost profits, lost savings, or incidental, indirect, special, or consequential damages arising from your use of our services or any breach of this agreement.
Subscription Commitment
To foster long-term relationships and align our interests with your success, all monthly support plans require a three-month minimum commitment. This commitment reflects the time and effort invested in the initial onboarding, which we provide without additional fees.
After the initial three months, you may cancel your subscription at any time. Subscriptions automatically renew every month unless canceled. To cancel, submit a request via email, and we will stop billing for future periods. If canceled during the three-month commitment, you remain responsible for payments through the end of the commitment period.
Payments
You will be billed in accordance with the payment plan you select. Payments are processed through one of our payment providers, Stripe or PayPal. When you purchase your plan, you will set up automatic billing through the payment option you select.
Support Development Time
Monthly support plans include development time, which are primarily designed to address small tasks or questions, such as plugin recommendations, plugin installation and configuration, CSS style adjustments, code snippet implementation, or content modifications. If a request exceeds the allocated development time for the month, we will notify you and provide a quote for the additional work. Development time cannot be combined into larger projects or rolled over to subsequent months.
WordPress Updates
Regular updates are critical for website security. All monthly support plans include updates to the WordPress core, plugins, and themes. Updates are run at least once or twice per week depending on our evaluation of the stability, security, compatibility, and performance of the new specific core, plugin, or theme release.
While we aim to minimize risks, updates may occasionally introduce bugs or conflicts with existing plugins or themes. We are not responsible for issues arising from updates but will assist in resolving them or restoring your site from backups.
Privacy & Security
We prioritize the privacy and security of your information. Your personal data will not be shared with third parties except as necessary to provide our services or as required by law.
We use encryption, password protection, and two-factor authentication to secure your information. We recommend using strong, unique passwords for all accounts and avoiding sending passwords via email. Password sharing can be done securely through our vault system or services like LastPass.
For more details, please review our Privacy Policy.
Disclaimer
While we strive for accuracy, we cannot guarantee that all information on our website or services is error-free. The content provided is for informational purposes only, and your results may vary based on its use.
Intellectual Property
Unless otherwise stated, we retain all intellectual property rights to content we create, including our knowledge base and resources. This content is for your personal use only and may not be shared with third parties.
Prohibited Use
You may not use our services in any manner that causes harm to our website, services, other customers, or third-party property. We reserve the right to terminate services at any time if we determine, in our sole discretion, that your use violates our policies or terms. In such cases, we will refund any prepaid fees for services not yet rendered.
Third-Party Content
We may recommend third-party plugins, tools, or services. While we strive to recommend reliable options, we are not liable for any third-party content or services. Please evaluate third-party providers to ensure they meet your needs.
Communication
By using our services, you consent to receive electronic communications from us, including legal notices. We will communicate via the email address provided during your purchase.
No Warranties
Our services are provided “as is” without warranties, express or implied. We do not guarantee that our services will meet your requirements or that our website and services will be uninterrupted or error-free.
We are not responsible for any loss of content or materials provided to us as part of our services.
Revisions to Terms
These Terms were last updated on [Insert Date]. We reserve the right to modify these Terms at any time. If changes are substantive, we will notify you and provide an opportunity to opt-out by canceling auto-renewal payments. Your continued use of our services constitutes acceptance of the updated Terms.
Legal Terms
- Indemnification: You agree to indemnify and hold us harmless from any damages or lawsuits related to our services, except those resulting from our negligence or intentional misconduct.
- Transferability: This agreement is non-transferable without our written consent.
- Governing Law: These Terms are governed by the laws of the State of Alabama, and any disputes will be resolved in the courts of Morgan County, Alabama.
- Entire Agreement: These Terms constitute the entire agreement between you and Highly Responsive Technologies, LLC. If any provision is deemed invalid, the remaining provisions remain in effect.
Contact Us
For questions or notices regarding these Terms, please contact us at:
Email: [email protected]
Address: Highly Responsive Technologies, LLC, PO Box 131, Hartselle, AL 35640
Thank you for choosing Highly Responsive Technologies, LLC. We look forward to supporting your growth and success!